PRIVACY POLICY

Call Of Fix

Last updated: 21.05.2026

1. Introduction

Welcome to Call Of Fix. We are committed to protecting your personal information and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable laws in England and Wales.

This Privacy Policy explains how we collect, use, store and protect your information when you use our website, contact us, request quotations or use our plumbing, electrical, painting and decorating, bathroom renovation, handyman, flat pack assembly and property maintenance services across London.

2. Business Information

Business Name: Call Of Fix
Email: info@calloffix.co.uk
Mobile: 07933 578599
Website: calloffix.co.uk
Instagram: @calloffix

3. Information We Collect

We may collect and process the following types of information:

• Name, phone number, email address and contact details
• Property address and service location
• Enquiries relating to plumbing, electrical, decorating, bathroom, handyman or maintenance services
• Quotations, reports and project information
• Payment and invoicing information where applicable
• Website usage information through cookies and analytics tools
• Photos, videos or files shared with us for quotations or projects
• Any additional information voluntarily provided by you

4. How We Use Your Information

We may use your information for the following purposes:

• Responding to enquiries and customer support requests
• Preparing quotations and service estimates
• Managing bookings, inspections and appointments
• Delivering plumbing, electrical, decorating and maintenance services
• Issuing invoices and project documentation
• Improving our website, services and customer experience
• Sending service-related communications and updates
• Meeting legal, tax, accounting or regulatory obligations

5. Legal Basis for Processing

Under UK GDPR, we process personal information based on:

• Performance of a contract or requested service
• Legitimate business interests
• Compliance with legal obligations
• Your consent where required

6. Sharing of Information

We do not sell personal information to third parties.

We may share information where reasonably necessary with:

• Engineers, subcontractors or suppliers involved in project delivery
• Payment and invoicing providers
• IT, hosting or website service providers
• Professional advisers where necessary
• Government authorities or regulators if legally required

7. Data Retention

We retain personal information only for as long as reasonably necessary for business, contractual, legal, tax and accounting purposes.

Information no longer required will be securely deleted or anonymised where appropriate.

8. Your Rights

Under UK GDPR, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to certain processing activities
• Request restriction of processing
• Request transfer of your data where applicable

To exercise your rights, please contact us using the details listed below.

9. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse traffic, remember preferences and enhance user experience.

You can manage or disable cookies through your browser settings.

10. Data Security

We implement reasonable technical and organisational measures to help protect personal information from unauthorised access, misuse, disclosure, alteration or loss.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. Third-Party Websites

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices or content of third-party websites.

12. Marketing Communications

We may contact you regarding quotations, appointments, ongoing projects or relevant service updates.

You may request to stop marketing communications at any time.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with the revised update date.

14. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Call Of Fix

Mobile: 07933 578599
Email: info@calloffix.co.uk
Website: calloffix.co.uk