TERMS AND CONDITIONS
Call Of Fix
1. Introduction
Welcome to Call Of Fix (“we”, “us”, “our”). These Terms and Conditions apply to the use of our website and the provision of our plumbing, electrical, painting and decorating, bathroom and toilet services, flat pack assembly, handyman and property maintenance services across London.
By using our website, requesting a quote, booking a service, accepting an estimate or instructing us to carry out work, you confirm that you have read, understood and agreed to these Terms and Conditions.
2. Business Details
Business Name: Call Of Fix
Email:
info@calloffix.co.uk
Mobile:
07933 578599
Website:
calloffix.co.uk
Instagram: @calloffix
3. Our Services
We provide professional building, repair and property maintenance services including:
- Plumbing repairs, leak repairs and emergency plumbing
- Electrical repairs, installations and fault finding
- Painting and decorating services
- Bathroom and toilet repairs, installations and refurbishments
- Flat pack furniture assembly and installation
- TV wall mounting, shelving, curtain poles and blinds fitting
- Door adjustments, furniture fixes and picture hanging
- General handyman and property maintenance services
- Residential, landlord and commercial maintenance services
All services are subject to assessment, site access, availability, safety conditions, materials, parts, property condition and agreed scope of work.
4. Quotations and Pricing
Quotes and estimates are based on the information available at the time. Final pricing may change if the scope of work changes, hidden issues are found, additional materials are required, access is restricted or further work is needed.
Prices are confirmed after assessment. Larger jobs, installations, refurbishments or maintenance projects may require a site visit before an accurate quotation can be provided.
5. Bookings and Appointments
Appointment times are arranged based on availability, location and job requirements. We aim to attend on time, but delays may occur due to traffic, emergencies, supplier delays, previous jobs, weather or circumstances outside our control.
6. Payments
Payment terms will be confirmed before work begins. Deposits or stage payments may be required for larger projects, materials, planned works or refurbishment services. Final payment is due upon completion unless otherwise agreed in writing.
7. Customer Responsibilities
Customers must provide accurate information, safe access to the property, parking or loading access where possible, and inform us of any known risks, restrictions, unsafe areas, access issues or existing property problems.
8. Safety and Compliance
Work will be carried out with reasonable care, skill and attention to safety. Electrical, plumbing or other specialist works will be carried out by suitably competent professionals where required.
9. Installation and Maintenance Works
Bathroom works, decorating, flat pack assembly, handyman services and maintenance projects may involve preparation, installation, repair, finishing and testing. Timescales are estimates and may change due to materials, supplier delays, hidden defects or customer changes.
10. Cancellations
Please contact us as soon as possible if you need to cancel or rearrange a booking. Charges may apply where materials have been ordered, work has started, engineers have attended, or short-notice cancellation causes loss of time.
11. Guarantees and Defects
We aim to complete all work with reasonable care and skill. Any workmanship guarantee will depend on the service type and will not cover misuse, wear and tear, third-party work, lack of maintenance, unsuitable existing systems or damage caused after completion.
12. Liability
We are not responsible for indirect losses, loss of business, loss of profit, pre-existing faults, hidden defects, customer-supplied incorrect information or issues caused by third-party contractors.
13. Website Use
Website content is provided for general information only. Images, text, branding and service descriptions must not be copied or reused without permission.
14. Privacy and Personal Data
We may collect your name, contact details, address, enquiry details and service information to respond to enquiries, provide quotations, manage bookings and deliver services. Personal data will be handled in accordance with applicable UK data protection laws.
15. Complaints
If you are unhappy with any part of our service, please contact us as soon as possible. We will review the issue and aim to respond within a reasonable time.
16. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.